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FAQs

All other questions

Shipping

Yes we do! All shipping prices are calculated at checkout and vary based on your location!

Just use the tracking numbers given to you at checkout or in the confirmation email to track your order. You can also use the "Shop" app to track orders through Altxtude. If neither of these work, please contact use and we will be happy to update you on your order.

Contact us ASAP so we cant make it right with you! We will send out a replacement once we confirm the order is truly lost.

If you ordered faster shipping and your item didn't arrive on time, that is not Altxtude's fault and is the fault of the shipping company. Therefore you will need to contact to company that shipped the package to seek a refund.

Returns

If your package arrived damaged, please send us pictures of the damage and we will send out a replacement asap!

We have a very limited return policy as of right now. It is our goal to accept any and all returns in the future but the nature of how our business is set up doesn't allow it right now. Please contact us at altxutde@gmail.com if you are looking to return your item. Please include all the details about why you are looking to return. If we approve your return we will send you a form to fill out. Please be aware we are not obliged to accept your return. If your return is accepted, we will not cover the cost of return shipping. Orders are only eligible for refund for 60 days after their fulfillment. Orders are only eligible for refund for 60 days after their fulfillment.

Purchasing

Yes we do! We post plenty of discounts on our social medias and send them through our newsletter! We also have a rewards program that will give you point for completing simple tasks!

Yes we do! Anyone can earn huge discounts on our items by referring a friend to Altxtude. Join our reward program to learn more!

Most of our clothing items are made out of organic cotton. In the description of each on of these products we include a "Wash and Care Guide" to organic cotton products. Please refer to this for any shrinkage or care questions.

Yes! Please refer to the sizing page.

If you didn't receive a discount code for joining our newsletter or any other one of our offers, make sure you didn't miss it in any of your messages. If you can't find it, message us and we will make sure to send you a new one.

Subscriptions

You can cancel your Altxtude subscription at anytime by logging into your account and canceling it inside of your account page. You will stop being charged. As for returns, if your subscription item is damaged, contact us and we will be sure to send out a replacement. If you are simply unhappy, contact us and we will try our best to work out a return solution.