Política de envío
Its important to understand that production and shipping times are different.
Altxtude Apparel uses 2 different providers to produce and fulfill their dropshipping orders: Apliiq and Printfy. Each of the companies has different production and shipping times. If you order an item created by Apliiq from within the US, you should expect your item in around 2 weeks. Apliiq takes one week on average to produce each item. If you order an item from Printfy from within the US, you should also expect your items to arrive in around 2 weeks. We are NOT in control of anything that happens in the shipping process. Therefore, the price of shipping is not in our control and can be chosen to your preference at checkout. It is also important to know that since we use two different providers, YOUR ITEMS MAY COME AT DIFFERENT TIMES IN MULTIPLE PACKAGES. This is normal and they should arrive at similar times, but please do not freak out if you get a package that doesn't have your full order. Wait for a little bit and the rest of your order should arrive.
Domestic Shipping Rates and Estimates
For a limited time, we offer free shipping for orders over $100 within the United States. For orders lower than $100, shipping rates will be shown to you at checkout and you can choose the best option for you.
We do offer international shipping but cannot provide rates or a list of countries we ship to. To find out if we ship to your country, proceed to checkout and enter your address. If you are able to proceed after that, we can ship to your country. You will also be able to see shipping rates to your country there and can choose the best option for you. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Altxtude Apparel is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Since our products are dropshipped, returns, refunds, and exchanges WILL NOT be available at this time. ALL SALES ARE FINAL. The nature of drop shipping simply doesn't allow for returns to be possible but we hope to change this in the future.
If you are truly unhappy or concerned about your product, please contact us at firstname.lastname@example.org. We will try our best to work a solution out.